Returns and Cancellation

You have the right to cancel your contract with us for the goods you have ordered subject to the following terms:

  1. You must notify us in writing or by email at This email address is being protected from spambots. You need JavaScript enabled to view it. by the seventh working day after the day you receive the goods. We will confirm your cancellation and issue a Returns Authorisation Number.
  2. It is your responsibility to pay the returns post and packaging. We recommend that you use Royal Mail Special Delivery as we do not accept liability for items undelivered to us.
  3. The goods must not have been worn or damaged.
  4. The goods must be returned with their original packaging with any product information tags still intact.
  5. You must return the item to us within seven working days of the date you are issued with your Returns Authorisation number
  6. We cannot accept returns on:

a. Earrings for hygiene reasons

b. Special custom made orders

 

Post your item to: Les Harris Jewellers, 90 Main Street, Frodsham, Cheshire, WA6 7AR

After we have received notification that you are cancelling your contract, we will refund in full the amount debited from your credit card.

We will process the credit as soon as possible, at the latest within 30 days of your order. The goods must be returned by you and received by us in the same condition that you received them in.

If you do not return the goods as above, we shall be entitled to deduct the costs of recovering the goods from the amount to be credited to you.

If the goods you receive are faulty or damaged you are entitled to a full refund.

  1. You must notify us in writing or by email at This email address is being protected from spambots. You need JavaScript enabled to view it. by the seventh working day after the day you receive the goods. We will then issue a Returns Authorisation Number.
  2. Please post your item back to us using Royal Mail Special Delivery, as we do not accept any liability for items undelivered to us. We will cover the cost of p&p if the items are checked by us and found to be faulty or damaged.
  3. If the problem develops a manufacturing fault within 6 months we would also refund the full amount.

CANCELLATION

We may under special circumstances cancel the contract between you and us, see below.

  1. We do not have the item(s) you have ordered in stock.
  2. The item(s) has been listed at an incorrect price either due to supplier error or typographical error.
  3. We do not deliver to your area.
  4. We will notify you by email or telephone to inform you that the order cannot be fulfilled and is cancelled.
  5. We will re-credit your account with the full amount debited as soon as possible and within 30 days of the date of your order.
  6. We are not liable to offer any additional compensation for disappointment suffered or consequential loss.

About Les Harris Jewellers

Shopping at Les Harris Jewellers in the picturesque market town of Frodsham, Cheshire, you will find a wide range of Silver handmade and British Designer jewellery. Our contemporary collection includes well known brands such as Lovelinks, Hot Diamonds, Dower & Hall and individual handpicked pieces of jewellery from up and coming British designers such as Collette Waudby and Charmian Beaton.

We also showcase a beautiful collection of gold and diamond set jewellery, timeless classics designed to be adored!

If it is something more individual that you desire we offer a jewellery commission service, designing custom made jewellery especially for you; other services we offer include jewellery repairs, watch repairs, bead restringing and a jewellery cleaning service.

We hope you enjoy browsing our lovely selection of earrings, rings, necklaces, bracelets and bangles, charm beads, charm bracelets and watches.